Frequently Asked Questions

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Frequently Asked Questions


Session Information

How soon can I get an appointment?
As we have more than one psychologist all working different days/times, it is best to give us a call to get the most accurate information. Some psychologists will have more availability than others, so it may help to be flexible and consider more than one person whom you might like to see.
How long is the session?
A normal individual session will usually take between 45 mins to 1 hour.
How many sessions will I need?
Each individual and situation is different. Sometimes it takes one or two sessions for people to achieve a different perspective and move forward, others may take a little longer.
Do I have to wear a facemask?

During the session you are not required to wear a mask, as you will seated 1.5m apart.

We do ask that while you are in the reception area, that you wear a mask.

If you would prefer a no contact session telehealth is available.


Referrals & Rebates

Do I need a doctor’s referral?
  • You don’t need a referral from a doctor if you are seeing the psychologist as a private patient.
  • If you are claiming through private health, please contact your fund directly to see what is required to make the claim.
  • To access the Medicare rebate, you will need to see a doctor prior to the appointment to see if you are eligible for a referral under the mental health care plan.

If you have a mental health care plan, you will be entitled to Medicare rebates for up to 10 individual and 10 group appointments with some allied mental health services in a year.

Your doctor can give you a referral to allied mental health services in your area. Or you can get more information from Beyond Blue which includes a search tool to locate mental health professionals near you.

You can’t get Medicare rebates for all 10 sessions in one go. After the first 6 appointments, you need to see your doctor again for a mental health plan review and another referral.

The Mental Health Care Plan is part of the Better Access to Psychiatrists, Psychologists and General Practitioners through the Medicare Benefits Schedule (Better Access) initiative. This initiative aims to improve outcomes for people with a clinically diagnosed mental disorder.

Please note that you cannot claim on both Medicare and personal Private Health on the same session.